Privacy Policy of Torque Bloom Motors
At Torque Bloom Motors, located at 2847 Pacific Highway, Artarmon, Sydney, NSW, 2064, Australia, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our online platform and during the provision of our automotive services, which include vehicle servicing and repairs, tyre fitting and balancing, car detailing and cleaning, pre-purchase inspections, brake and suspension work, and diagnostic services.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes information you voluntarily provide when you make an inquiry, book a service, register on our site, or communicate with us. Examples include your name, address, phone number (02) 9412 8765, email address, vehicle make and model, registration number, and service history.
- Payment Information: When you make payments for our services, we collect payment details such as credit card numbers and billing addresses. This information is processed securely by third-party payment processors, and we do not store sensitive payment details on our servers.
- Technical Data: When you visit our site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This is collected through cookies and similar technologies.
- Usage Data: Information about how you use our services, such as the pages you visit, the time spent on those pages, and other clickstream data.
How We Use Your Information
The information we collect is used for various purposes related to providing and improving our automotive services:
- To provide and manage our services, including scheduling appointments, performing vehicle services, and processing payments.
- To communicate with you regarding your service appointments, vehicle status, and important updates.
- To improve our online platform and services, personalising your experience and understanding user preferences.
- To send promotional offers and marketing communications that we believe may be of interest to you, with your consent where required.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., payment processors, IT service providers, marketing agencies). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Accessing and Updating Your Information
You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Torque Bloom Motors
2847 Pacific Highway
Artarmon, Sydney, NSW, 2064
Australia